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Top phrases used to get customers off of the phone

 

Note from Rozzie: Now believe me, especially those of you who call technical support, these phrases below are commonly used, but they generally used truthfully, and not just to get a customer off the phone. The reason why many of these phrases tell a customer they need to call someone else is because the tech support number you've reached does not support it. When you call tech support, you cannot expect that whomever you speak to will be allowed to answer a broad range of unsupported technical questions. Well, I don't really want to go into detail about "support boundaries" on this page, but soon I will write a whole gripe/explanation about what those are. For now, enjoy this list! =D

 

10

I will need to do some research on this, I will give you a call back later. (Customer never gets a call back)
9 Not supported, you’ll need to contact the third party software manufacturer.
8 Not supported, you’ll need to contact the third party hardware manufacturer.
7 Contact our Customer Service Department.
6 Call AOL
5 Run Scandisk and Disk Defragmenter, that should fix the problem. Call back when it finishes if you still have the same problem.
4 Yeah, download that. That will fix your problem. It will take 3 hours at 33.6 to download, so call back when it is done.
3 What? You’re not in front of the computer? Call back when you are.
2 Send it in. It’s broken.
1 Windows problem. Call Microsoft.

 

 

"From http://www.helpdesktech.com - Dedicated to the disgruntled helpdesk professional"

 

 

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Usually on Sun-Thu 3p-11p except for during lunch. Wanna Chat? Scroll down some more and use Humanclick. Or email me: rozzie@flash.net

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music:

Virgin Suicides Soundtrack

Air - Dirty Trip & Clouds Up

Radiohead (1993)

Pablo Honey - Blow Out

Paranoid Android

Last Christmas - Slam!

fave site(s):

AaronMcCray.com

Arrogancy.net

DotPaul.com

Lemongrass

Daign.com

Amabilis.net

Anticipate.org

food/snack:

Lemon Chicken (Chinese food)

drink:

Still Coke or lots of water.

game(s):

Pimpwar Everquest & ISketch

 

If you ever see this button say "Click here for a real person" then it more than likely means I'm on and somewhat available for chat. But please remember, I'm at work, and I never know what issues might just pop up, so don't hate me if I don't respond right away. Click it...if you dare... :)

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