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The Freak –
This type will probably consist of over half
of the call center. He loves Star Trek. Stays
after work and plays card games with other
freaks all hours of the night. Never actually
solves a customers’ problem but finds a way
to make them think that the problem is solved.
The Weirdo –
Will find reasons not to take phone calls
such as maintaining the company newsletter
or knowledgebase. Probably stalks small children.
Will laugh at his own jokes even when nobody
else thinks they are funny.
The Smart Ass
– He will act like he is the smartest computer
genius on the planet and successfully has
convinced the boss that he is. He claims to
find “known issues” with certain computer
products. When you ask him a question, he
will constantly point out that the information
you need is in the online knowledgebase.
The Boss – Doesn’t
know anything about computers. Somehow ended
up being higher on the chain than people that
have several certifications. Has little or
no college education. Makes more money than
you. PRICK!
The Female –
Probably the only one that actually cares
about the customers. Will take time finding
the fix, but will eventually find it. She
flirts with everybody. Looks good, and dates
the smart ass.
The Manly Female
– Cares about the customers. Knows more than
you about computers. Has several hundred certifications.
Doesn’t care for anybody in the call center.
Will sit in the corner, do her job and never
get promoted. Wants to date The Female.
The Asian Guy
– Knows everything about computers. Speaks
poor English. Customers end up calling back
and talking to you because they didn’t understand
him.
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